Terms of Service

1. The Service

NearlyMe is an AI-powered executive assistant operated by ReallyUs LLC ("NearlyMe", "we", "us", "our"), a company incorporated in Arizona, USA. NearlyMe reads your email, calendar, and connected tools to help you manage your work — summarising, responding, scheduling, and taking actions on your behalf (the "Service").

The Service is currently in invite-only beta. Beta software is provided with known and unknown bugs and is not intended for use in production environments where failure could cause significant harm. Features may change, be unavailable, or behave unexpectedly. We will try to give reasonable notice of significant changes.

2. Your account

You must be 16 or older to create an account. You are responsible for maintaining the security of your login credentials and for all activity that occurs under your account. Notify us immediately at privacy@nearlyme.ai if you suspect unauthorised access.

You must provide accurate information when registering and keep it up to date. We may suspend accounts where information is inaccurate, misleading, or violates these Terms.

Accounts are personal — you may not share, transfer, or sell access to your account.

Individuals only. NearlyMe and ReallyMe accounts may only be created and held by individual human beings. Accounts may not be created by, or on behalf of, companies, corporations, partnerships, trusts, government bodies, non-profit organisations, or any other legal entity. Each account must represent a real, identifiable person.

One account per person. Each individual may hold only one ReallyMe account and one associated NearlyMe account. Creating multiple accounts to circumvent limits, suspensions, or these Terms is prohibited and may result in all associated accounts being terminated.

Identity verification. We reserve the right to verify that the person behind an account is a real individual. This may include requesting government-issued photo identification or other proof of identity at any time. Failure to complete a verification request within a reasonable timeframe may result in account suspension. We will handle any identity documents in accordance with our Privacy Policy and applicable law, and will not retain them longer than necessary for verification purposes.

3. AI limitations and your responsibility

NearlyMe is artificial intelligence — not a human being. By using the Service you explicitly acknowledge and accept that: (a) you are interacting with an automated AI system, not a person; (b) NearlyMe has no consciousness, emotions, lived experience, or independent judgement; (c) any output that appears empathetic, personal, or emotionally aware is a product of pattern-matching in the underlying AI model, not genuine human understanding; and (d) NearlyMe should never be treated as a substitute for human professional advice, emotional support, crisis counselling, or any other service requiring a real person.

Fact-check everything. You are solely responsible for independently verifying any factual claim, figure, citation, date, name, or piece of information produced by NearlyMe before relying on or sharing it. AI systems are not authoritative sources. The confidence with which NearlyMe states something has no bearing on its accuracy.

NearlyMe is a tool, not a professional. Nothing the assistant says constitutes legal advice, medical advice, financial advice, or any other form of professional advice. Information provided by NearlyMe is for general assistance only.

You are responsible for reviewing outputs. Before acting on any NearlyMe response — including before sending, publishing, or sharing any content the assistant has drafted — you must review it for accuracy, appropriateness, and compliance with any applicable obligations you have, including any applicable legal or ethical obligations.

AI systems can be inconsistent. The same input may produce different outputs at different times. NearlyMe may misunderstand context, miss nuance, or generate responses that reflect the limitations of the underlying AI model. We do not guarantee that the assistant's responses will always meet your expectations or be fit for any particular purpose.

Hallucinations and factual errors. AI systems can "hallucinate" — generating plausible-sounding but false information including citations, facts, names, dates, and figures. Treat all factual claims made by NearlyMe as requiring verification before you rely on them.

Not a crisis or mental health resource. NearlyMe is not equipped or designed to respond to mental health crises, suicidal ideation, self-harm, or emergency situations. If you or someone you know is in crisis, please contact a qualified mental health professional or emergency service. In the United States, you can call or text 988 (Suicide and Crisis Lifeline) at any time.

4. Actions taken on your behalf

Explicit authorisation required. NearlyMe will only take actions in connected services (Slack, Calendar, task managers, etc.) when you instruct it to do so. We do not take autonomous background actions without your direction.

Content sent to third parties. When NearlyMe drafts or sends messages to other people on your behalf, you are the sender. You are responsible for ensuring that such communications are accurate, lawful, and appropriate. We are not liable for any harm — including reputational harm, relationship damage, or legal liability — arising from content that you authorise NearlyMe to send or publish.

AI-drafted communications may contain errors. Do not instruct NearlyMe to send communications containing sensitive, binding, or consequential statements without reviewing them first. NearlyMe's draft is a starting point, not a finished product.

Disclosure of AI involvement. NearlyMe is designed around a transparency principle: when it communicates on your behalf, the communication is clearly attributed to NearlyMe (your AI assistant) rather than impersonating you directly. You should not use NearlyMe to deceive recipients into believing they are communicating with you personally when they are not.

5. Third-party AI infrastructure

NearlyMe is powered by Anthropic's Claude API for chat and reasoning, and OpenAI's API for certain image features. We do not own or operate these underlying AI models. These are separate companies, and their systems, capabilities, and limitations are outside our direct control.

Our commitment. ReallyUs LLC does not use your conversations, messages, or personal data to train, fine-tune, or improve any AI model. Your data is used solely to provide your individual assistant experience.

Third-party provider data practices. Anthropic and OpenAI operate their services under their own terms and privacy policies, which are independent of ours. While Anthropic's API terms include restrictions on training customer data, we cannot independently verify or guarantee that Anthropic, OpenAI, or any future AI provider we use does not process your data in ways that include model training or improvement. You should review Anthropic's Privacy Policy and OpenAI's Privacy Policy before using the Service. By using NearlyMe you are also subject to Anthropic's Acceptable Use Policy.

We are not responsible for limitations, errors, changes, or interruptions in Anthropic's or OpenAI's services that affect NearlyMe's availability or quality of responses. We will use reasonable efforts to maintain service continuity but make no guarantees about uninterrupted availability.

Similarly, when you connect third-party services (Google, Slack, Asana, ClickUp), those services are operated by their respective companies under their own terms. NearlyMe's ability to use those integrations depends on those services remaining available and our continued authorisation to access them. We are not responsible for the actions, policies, or outages of third-party services.

6. Acceptable use

NearlyMe is designed to help you with legitimate productivity and business tasks. You may use the Service to:

• Manage and summarise your email, calendar, and tasks
• Draft professional communications in your name with appropriate disclosure
• Research topics, summarise documents, and analyse information
• Schedule and organise meetings and follow-ups
• Delegate and coordinate work with your team via connected tools

You must use NearlyMe in good faith and in accordance with all applicable laws.

User-created skills. NearlyMe allows you to create your own custom skills — saved instructions, automations, or workflows that extend the Service's behaviour. You are responsible for any skills you create. Custom skills are subject to all the same rules as direct use of the Service: a skill cannot be used to carry out actions that would be prohibited if you performed them directly. Creating a skill that automates prohibited conduct, circumvents safety measures, generates harmful content, or causes the Service to act on behalf of third parties without their knowledge is a violation of these Terms and may result in suspension or termination of your account.

7. Prohibited uses

You must not use NearlyMe to:

Illegal or harmful activity

• Violate any applicable local, national, or international law or regulation
• Facilitate, plan, or execute any illegal activity including fraud, theft, money laundering, or drug trafficking
• Threaten, harass, stalk, intimidate, or harm any person
• Generate, distribute, or solicit child sexual abuse material (CSAM) or any content that sexualises minors
• Incite violence, terrorism, or hatred against individuals or groups

Deception and impersonation

• Impersonate any real person, organisation, or entity in a deceptive or misleading way
• Send communications that deceive recipients into believing they are communicating with a human when they are not, without appropriate disclosure
• Generate disinformation, fake news, or deliberately misleading content intended to deceive others
• Conduct phishing, social engineering, or credential-harvesting attacks
• Create fake reviews, testimonials, or endorsements

Harmful and offensive content

• Generate, distribute, or solicit content that promotes, glorifies, or provides instructions for self-harm, suicide, or eating disorders
• Generate content that encourages, instructs, or facilitates illegal drug use, dangerous substance abuse, or the acquisition of controlled substances
• Create offensive, derogatory, or discriminatory messages, images, videos, or other media targeting individuals or groups based on race, ethnicity, religion, gender, sexual orientation, disability, nationality, or any other protected characteristic
• Produce content designed to demean, humiliate, bully, or harass specific individuals
• Generate defamatory content — false statements of fact that damage the reputation of a real person or organisation
• Create or distribute misinformation or deliberately misleading health, safety, or emergency guidance that could cause physical harm

AI manipulation and circumvention

• Attempt to "jailbreak", manipulate, or trick the AI into producing content that violates these Terms or Anthropic's usage policies — including through roleplay scenarios, hypothetical framings, fictional wrappers, or coded language designed to circumvent safety measures
• Prompt the AI to behave in ways that would be harmful if the AI complied — regardless of whether the AI actually complies
• Test, probe, or deliberately attempt to find and exploit gaps in the AI's safety guidelines
• Reverse engineer, probe, or attempt to extract the underlying AI model's weights, system prompts, or proprietary configuration
• Use the Service to develop competing AI systems by extracting training signal from outputs

Security and infrastructure abuse

• Attempt to gain unauthorised access to NearlyMe's systems, other users' accounts, or connected third-party services
• Introduce malware, viruses, or other malicious code
• Conduct denial-of-service attacks or any action that degrades service performance for other users
• Scrape, crawl, or systematically extract data from the Service without prior written permission

Privacy and data misuse

• Use NearlyMe to compile, process, or weaponise personal data about other people without their knowledge or consent
• Conduct mass surveillance of individuals
• Process special categories of sensitive personal data (health, biometric, racial/ethnic origin, political views, religious beliefs, sexual orientation) belonging to third parties without a clear lawful basis

We reserve the right to determine, in our reasonable judgement, whether a use violates this policy. NearlyMe reserves the right to use automated tools to monitor prompts and outputs for violations of this section. Such monitoring is conducted to protect the safety of the Service and its users, and does not constitute a waiver of any of our rights.

8. Your content

You own the content you provide to NearlyMe. By using the Service, you grant us a limited, non-exclusive licence to process your content solely to provide and improve the Service for you.

You are responsible for ensuring that content you submit does not infringe third-party intellectual property rights, violate any person's privacy rights, or breach any confidentiality obligations you hold.

We do not claim ownership of your content and will not use it for purposes other than those described in our Privacy Policy.

Ownership of AI-generated output. To the extent permitted by applicable law, ReallyUs LLC assigns to you all right, title, and interest in any content generated by NearlyMe in response to your instructions ("Output"). You acknowledge that: (a) AI-generated Output may not be protectable by copyright in the United States or other jurisdictions, as AI systems generally cannot be recognised as authors; (b) the same or similar Output may be generated for other users given similar inputs; and (c) you are responsible for any independent legal review of Output before relying on it commercially or legally.

9. Third-party integrations and organisational compliance

Connecting integrations is voluntary and your responsibility. When you connect a third-party account (Google, Microsoft 365, Slack, Asana, ClickUp, or any other service), you authorise NearlyMe to access that service on your behalf as described in the integration's connection flow and our Privacy Policy. This access is granted by you, at your direction, and you bear full responsibility for that choice.

Organisational IT policies. Many organisations have policies governing which third-party applications may connect to corporate email, calendar, and data systems. These policies are your employer's or organisation's rules — not ours — and it is entirely your responsibility to: (a) determine whether such policies exist; (b) read and understand them before connecting; and (c) obtain any required approval before proceeding. NearlyMe does not and cannot verify whether a given connection is authorised by your employer or organisation.

Customer, client, and vendor obligations. If you work with customers, clients, or vendors who have imposed contractual data security requirements — including restrictions on which tools may access shared communications, files, or systems — it is your sole responsibility to ensure those requirements are met before connecting NearlyMe to any account or system covered by such obligations.

No liability for unauthorised connections. ReallyUs LLC expressly disclaims all liability for any loss, damage, disciplinary action, regulatory sanction, or legal claim arising from your connection of NearlyMe to a system in breach of your employer's IT policies, your organisation's security standards, or any contractual obligation you hold. By connecting an integration, you represent and warrant that you are authorised to do so and that the connection does not violate any policy, contract, law, or regulation applicable to you.

Personal vs. work accounts. We strongly recommend connecting only accounts you personally own and control. If you choose to connect a work-owned account, you do so at your own risk and accept full responsibility for compliance with all applicable organisational policies.

Revoking access. Disconnecting an integration in NearlyMe Settings immediately invalidates the stored access token on our side. To be certain that access is fully revoked, you should also revoke the authorisation directly in the third-party service's own settings (for example, your Google Account permissions page at myaccount.google.com/permissions).

Liability for integration failures. ReallyUs LLC is not responsible for any loss, corruption, or unintended disclosure of data arising from: API failures or outages in third-party services; expired or revoked OAuth tokens; changes to third-party service permissions or APIs; rate limits imposed by third-party providers; or any action taken within a third-party service environment beyond our direct control. Your use of third-party integrations is at your own risk, and you should maintain independent backups of any data accessible through those services.

10. Payment and subscriptions

Beta period. NearlyMe is currently in an invite-only beta and is provided at no charge during this period. The beta period will end at a date determined by ReallyUs LLC in its sole discretion. We will give users at least 30 days' notice before transitioning from the free beta to a paid service.

Paid service. Following the beta period, access to NearlyMe will require a paid subscription. Paid plans will be billed in advance on a monthly or annual cycle. Prices will be listed at nearlyme.ai/pricing prior to the end of the beta period. All prices are in USD unless otherwise stated.

Payment responsibility. You are solely responsible for paying all fees associated with your subscription on time. Failure to pay may result in suspension or termination of your account. You must keep your payment details current and accurate. We are not responsible for service interruptions caused by failed payments resulting from outdated or incorrect payment information.

Automatic renewal. Subscriptions renew automatically at the end of each billing cycle unless cancelled. You may cancel at any time through your account settings. Cancellation takes effect at the end of the current billing period — we do not offer refunds for unused time in a partially elapsed billing period, except where required by applicable law.

Price changes. We reserve the right to change pricing at any time with at least 30 days' notice. Continued use after the effective date of a price change constitutes acceptance of the new price. If you do not agree to a price change, you may cancel your subscription before it takes effect.

Taxes. Where required by law, applicable sales taxes, VAT, GST, or similar charges will be added to your subscription price. You are responsible for any taxes applicable to your use of the Service under the laws of your jurisdiction.

Payment processing. Payments are processed by Stripe, a third-party payment processor. We do not store full payment card details on our servers. Your use of Stripe's payment services is subject to Stripe's own terms of service.

11. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEARLYME IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT: (A) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) AI-GENERATED CONTENT WILL BE ACCURATE, COMPLETE, RELIABLE, OR FIT FOR ANY PURPOSE; (C) ANY ERRORS IN THE SERVICE WILL BE CORRECTED; OR (D) THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS.

Some jurisdictions do not allow exclusion of implied warranties. To the extent that such exclusions are not permitted in your jurisdiction, they apply only to the fullest extent permitted by law.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REALLYUS LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, goodwill, or business opportunities
• Harm arising from reliance on AI-generated content, including inaccurate information, hallucinations, or inappropriate outputs
• Harm arising from actions taken on your behalf that you authorised (including content sent to third parties)
• Harm caused by your use of the Service in violation of these Terms or applicable law
• Unavailability of third-party AI infrastructure (Anthropic) or connected integrations
• Unauthorised access to your account or data resulting from your failure to maintain adequate security
• Any offensive, harmful, or otherwise objectionable content generated by the AI, where you prompted or otherwise directed that content to be produced

Where liability cannot be excluded by law, our total cumulative liability to you for all claims arising out of or relating to these Terms or the Service shall not exceed the greater of: (a) the amounts you paid to us in the 12 months preceding the event giving rise to the claim, or (b) USD $100.

These limitations apply whether the claim is based in contract, tort (including negligence), strict liability, or any other legal theory, and even if we have been advised of the possibility of such damages.

13. Indemnification

You agree to indemnify, defend, and hold harmless ReallyUs LLC and its officers, directors, employees, agents, and licensors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your use of NearlyMe in violation of these Terms
• Content you submit, generate, or instruct NearlyMe to produce or send
• Your violation of any applicable law or regulation
• Your violation of any third party's rights, including intellectual property rights or privacy rights
• Any attempt by you to manipulate, circumvent, or abuse the AI systems underlying the Service
• Any harm caused to a third party by content that NearlyMe generated or sent on your explicit instruction
• Any communication sent on your behalf — including by NearlyMe — that you failed to review before authorising, where that communication results in a legal claim, reputational harm, breach of contract, or any other adverse consequence to you or a third party

14. Suspension and termination

You may close your account at any time in Settings. Upon closure, we will delete your personal data in accordance with our Privacy Policy.

Our right to suspend or terminate. We reserve the unilateral right to suspend, restrict, or permanently terminate your account at any time, with or without prior notice, if we determine in our sole and reasonable judgement that: (a) you have violated any provision of these Terms; (b) your use of the Service poses a risk to the security, integrity, or reputation of NearlyMe or its users; (c) you have provided false or misleading information; (d) you have failed to pay amounts owed; or (e) we are required to do so by law.

Immediate termination. Certain violations will result in immediate account termination without warning, including: illegal activity of any kind; generation or distribution of CSAM; deliberate attempts to circumvent, manipulate, or jailbreak the AI safety systems; use of the Service to harass, threaten, or harm any individual; or any action that causes or threatens material harm to NearlyMe, its infrastructure, or other users.

Graduated response. For less serious or first-time violations, we will typically issue a warning and give you an opportunity to correct the behaviour before suspending. We are not obligated to follow a graduated process and may escalate directly to termination if the circumstances warrant it.

No refunds on termination for cause. If your account is terminated due to a violation of these Terms, you forfeit any remaining prepaid subscription period. We are not obligated to issue a refund in such circumstances.

Upon termination, your right to access and use the Service ends immediately. We may retain information as required by law or for legitimate business purposes, as described in our Privacy Policy.

15. Governing law and disputes

These Terms are governed by the laws of the State of Arizona, USA, without regard to conflict of law provisions.

Mandatory local consumer rights. Nothing in these Terms limits your rights under mandatory consumer protection laws in your country of residence. In particular: (a) EU and UK consumers retain the right to bring claims in their local courts, and the Arizona choice of law does not deprive you of protections afforded by the mandatory laws of your country; (b) nothing in these Terms overrides statutory rights that cannot be waived by contract.

EU/UK cooling-off period. Under EU and UK law, consumers typically have a 14-day right of withdrawal from digital service contracts. By signing up and actively starting to use NearlyMe (including by sending your first message or connecting an integration), you expressly request that service begin immediately and acknowledge that you lose the right of withdrawal from that point, in accordance with Article 16(m) of the EU Consumer Rights Directive and the equivalent UK provisions.

Informal resolution first. We prefer to resolve disputes informally. If you have a concern, contact us at privacy@nearlyme.ai and we will try to resolve it within 30 days.

Binding individual arbitration. If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. Arbitration shall take place in Maricopa County, Arizona, or remotely if the parties agree. The arbitrator's decision shall be final and binding. This arbitration agreement does not apply where prohibited by applicable law, including for users in the EU or UK who retain the right to bring claims in their local courts.

Class action waiver. To the maximum extent permitted by applicable law, you waive the right to participate in any class action lawsuit, class-wide arbitration, or representative action. All disputes must be brought on an individual basis only. This waiver does not apply where mandatory law prohibits it.

16. Changes to these Terms

Our right to update. ReallyUs LLC reserves the unilateral right to modify, update, or replace these Terms at any time in its sole discretion. Changes may be made to reflect: new features or services; changes in applicable law or regulation; new legal risks or obligations; changes in how the Service operates; or any other reason we determine to be appropriate.

Notice of material changes. For material changes — those that meaningfully affect your rights or obligations — we will notify you by email or prominent in-app notice at least 14 days before the updated Terms take effect. The effective date of any update will be stated at the top of the Terms page.

Minor changes. We may make minor corrections, clarifications, or non-material changes without advance notice. The updated Terms will be posted at nearlyme.ai/terms and the effective date will be updated.

Acceptance. Your continued use of NearlyMe after the effective date of any updated Terms constitutes your acceptance of those changes. It is your responsibility to review the Terms periodically. If you do not agree to updated Terms, you must stop using the Service and close your account before they take effect.

We recommend bookmarking nearlyme.ai/terms and checking it periodically.

17. Contact

ReallyUs LLC
Sedona, Arizona, USA
privacy@nearlyme.ai
www.nearlyme.ai